Contact Us

Greetings from VIMILORY! We are committed to delivering swift and dependable customer care throughout your entire shopping experience.

Whether you seek recommendations on product capacity, toy safety guidelines, shipment status, return procedures, or have general queries about our kids' bubble blasters and water guns, our dedicated service specialists are always ready to assist.

For any inquiries regarding orders, delivery timelines, product specifications, post-purchase assistance, or business inquiries, please reach out through our official support channels listed below.

1. Customer Support via Email

Email: service@vimilory.com

Our customer support team carefully reviews every incoming message, aiming to provide thorough and helpful responses within 24 to 48 business hours (1–2 business days).

To help us resolve your issue faster, please include your order number when contacting us. For product-specific queries, kindly attach:

• The specific toy model or product title
• Your unique order reference number
• A detailed description of your issue or question
• High-resolution photos or a short video clip showing the issue or transit condition

2. Support Operating Hours

Support Email: service@vimilory.com

Business Hours: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

Inquiries received outside of working hours will be prioritized during the following business day. Please note that response times may be slightly extended during peak holiday seasons or promotional events.

3. Order Tracking, Shipping & After-Sales Assistance

Our customer care team is prepared to help you with:

• Order status checking and package tracking updates
• Logistics options and delivery troubleshooting
• Operating instructions, battery installation, and bubble solution care
• Reporting missing components, defective toys, or damaged shipments
• Exchanges, returns, and comprehensive post-sale support

4. Bubble Blaster & Water Gun Product Support

VIMILORY specializes in a fun and innovative selection of electric bubble guns, automatic water blasters, outdoor play squirt guns, and child-friendly play sets.

If you require details about water tank capacities, firing ranges, safe battery usage, leak-proof designs, or material safety certificates, our support team is happy to guide you. Please mention the specific item name when submitting your inquiry.

5. Commercial & Wholesale Partnerships

We warmly invite inquiries from toy distributors, retail partners, commercial buyers, and event organizers. For wholesale orders or B2B collaborations, please contact us at service@vimilory.com.

Please use "Business Inquiry" or "Wholesale Order" as your email topic, along with a brief description of your enterprise, target distribution channels, and estimated order quantity to help us serve you better.

6. Corporate Entity & Contact Information

vimilory.com is operated and managed by Zhengzhou Pengxiang Network Technology Co., Ltd., which handles digital storefront operations, customer service, order fulfillment, and e-commerce distribution.