Return Policy

At VIMILORY, we aim to provide every customer with a seamless, stress-free, and reassuring return experience.

This Return & Refund Policy applies to all eligible purchases completed through vimilory.com.

1. 30-Day Return Window

Customers may request a return within 30 days from the date of confirmed order delivery.

Before sending any items back, please contact our support desk at service@vimilory.com.

Our customer service team will review your application, confirm return eligibility, and provide precise return guidelines and warehouse address information. Please do not ship items back without prior confirmation, as unapproved returns may be delayed or refused.

2. Return Eligibility Requirements

Unless an item arrives defective, damaged, or incorrect, returned bubble blasters or water guns should meet the following conditions:

• Unused, clean, and in like-new condition
• Free from customer-induced scratches, cracks, or liquid damage to battery compartments
• Complete with all original parts, accessories, batteries, rechargeable cables, and solution bottles
• Securely repacked in original protective packaging to prevent damage during return transit

A valid proof of purchase, such as your order number or receipt, is required to process any return request.

3. Opened & Inspected Products

Unboxing a toy to inspect its condition does not void your return rights. However, preference-based returns of opened toys must show no signs of excessive play, intentional altering, or user damage. If a product’s value is reduced due to handling beyond basic testing, partial refund deductions may apply in accordance with relevant guidelines.

4. Non-Returnable Items

Certain types of products cannot be returned for preference reasons, including:

• Customized or personalized toy items
• Digital gift cards and promotional vouchers
• Clearance items explicitly marked as final sale
• Toys damaged through improper battery use, immersion, or user misuse

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your VIMILORY water toys and bubble blasters as soon as they arrive. Prompt checking is recommended to identify any shipping damage or component issues early.

If your package arrives damaged, non-functional, or with missing items, please report it immediately with:

• Your official order number
• Clear photos or a short video demonstrating the defect or broken part
• Photos of the outer shipping box and inner packaging protection
• A photo of the carrier shipping label on the exterior parcel

6. Return Freight Expenses

For standard returns due to personal preference (e.g., change of mind), return shipping costs are the buyer's responsibility. However, if the return is caused by a damaged parcel, manufacturing flaw, or shipping error on our part, VIMILORY will cover or reimburse the return shipping costs.

7. Return Address & Protective Packaging

Return processing locations depend on logistics routing. Please do not send returned items to our corporate office address unless authorized by support. Designated return warehouse details will be shared upon approval. Please wrap toys securely with adequate padding to ensure safe transit back to us.

8. Inspection & Refund Issuance

Once your return parcel is delivered to our fulfillment warehouse, our quality team will examine the items. Upon approval, your refund will be processed back to your original payment method. Depending on your financial provider, it may take additional business days for the credit to appear on your statement.

9. Product Exchanges & Order Cancellations

Direct exchanges depend on current stock levels. If a replacement model is out of stock, we recommend returning the item for a refund and placing a new order. If you wish to cancel an order, please notify us immediately; however, order cancellations cannot be guaranteed once order processing or fulfillment has begun.

10. Contact Support

For questions regarding return eligibility, refund tracking, or damaged deliveries, please contact our support team: